10jili Privacy Policy – How We Protect Your Data

1 Introduction

10jili ("we," "us," or "the platform") is committed to protecting the privacy of every player who uses our online gaming services. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, register an account, or use any feature of the 10jili platform.

This policy applies to all users accessing 10jili from the Philippines, regardless of the device used — whether that is a desktop browser, mobile browser, or the 10jili app on Android or iOS.

We handle personal data with care and operate within the bounds of applicable data protection principles. If you have questions about this policy or how your data is handled, contact us at [email protected].

2 Data We Collect

The information we collect falls into two main categories: data you provide directly to us, and data collected automatically when you use the platform.

Data you provide directly:

• Full legal name and date of birth
• Contact number and email address
• Username and account credentials
• Government-issued ID and proof of address (for KYC verification)
• Payment account details used for deposits and withdrawals (e.g., GCash number, bank account name)

Data collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Session timestamps and login history
• Game activity logs, including bets placed, games played, and outcomes

We do not collect sensitive categories of personal data beyond what is required for identity verification and platform compliance purposes.

3 How We Use Your Data

10jili uses your personal information for the following purposes:

• Account management — to create, maintain, and secure your 10jili account.
• Identity verification — to confirm your age and identity as required before processing withdrawals or activating certain features.
• Payment processing — to facilitate deposits and withdrawals in Philippine Peso (PHP) through your chosen banking or e-wallet channel.
• Platform security — to detect and prevent fraud, account abuse, money laundering, and other prohibited activities.
• Customer support — to respond to your queries, complaints, and account-related requests.
• Platform improvement — to analyse usage patterns and improve the overall player experience on 10jili.
• Responsible gaming — to monitor gameplay patterns and support players who may be showing signs of problem gambling.
• Communications — to send you account-related notifications, security alerts, and service updates. We do not send unsolicited marketing messages without your consent.

We do not use your data to build marketing profiles for external advertisers, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

10jili processes your personal data on the following grounds:

• Contract performance — processing is necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation — certain processing is required to comply with applicable laws and regulations, including identity verification and anti-money laundering procedures.
• Legitimate interests — we process some data to protect the platform from fraud and abuse, and to maintain the security and integrity of the service.
• Consent — where we rely on your consent for specific processing activities (such as optional communications), you may withdraw that consent at any time by contacting support.

5 Sharing Your Data

10jili does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers who assist us in operating the platform, subject to strict confidentiality obligations.

Categories of third parties who may receive limited data include:

• Payment processors — to facilitate deposits and withdrawals via bank transfer, GCash, Maya, or other local channels. Only necessary payment identifiers are shared.
• Identity verification providers — to validate government-issued IDs and confirm player identity during KYC.
• Platform technology providers — game studios and software vendors whose games are available on 10jili may receive anonymised session data necessary for game operation.
• Regulatory or law enforcement authorities — where we are required by applicable Philippine law to disclose information, we will comply with such requests.

6 Cookies & Tracking

10jili uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled.
• Analytics cookies — help us understand how players navigate the platform so we can identify areas for improvement.
• Preference cookies — remember your settings and preferences to personalise your experience on return visits.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect certain personalisation features.

7 Data Security

10jili takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse.

• SSL encryption is applied across all pages and sessions on the 10jili platform.
• OTP-based authentication is used to verify sensitive account actions, including login from new devices and withdrawal requests.
• Access controls ensure that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews are conducted to identify and address potential vulnerabilities in the platform.

While we apply strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your credentials with anyone.

8 Data Retention

10jili retains your personal data for as long as your account is active and for a reasonable period afterward, as required to meet legal, regulatory, and operational obligations.

• Account and transaction records may be retained for a minimum period as required under applicable financial and gaming regulations.
• KYC documents are stored securely and retained for the legally required period following account closure.
• Game activity logs are retained to support dispute resolution and responsible gaming monitoring.
• If you request account deletion, we will action your request in accordance with our retention obligations and confirm once the process is complete.

Data that is no longer required is securely deleted or anonymised in line with our internal data management procedures.

9 Your Rights

As a 10jili player based in the Philippines, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal data 10jili holds about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations.
• Right to object — you may object to certain types of processing, including processing based on legitimate interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected] with your registered account details. We will respond to your request within a reasonable timeframe.

10 Children's Privacy

10jili is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated information.

If you believe a minor may have registered on 10jili, please notify us at [email protected] so we can investigate and act promptly.

11 Policy Updates

10jili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date.

For material changes that significantly affect how your data is processed, we may notify you directly through your registered contact details or via an in-platform notification. Your continued use of 10jili after a policy update constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how your data is protected.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10jili handles your personal data, you can reach us through the following channel:

• Email: [email protected]

Our support team is familiar with data privacy matters and will do their best to address your query promptly. For questions about responsible gaming tools and self-management options, visit the Responsible Gaming page.