10jili Terms and Conditions – Rules for Philippine Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player," "User," or "you") and 10jili ("we," "us," or "the platform") governing your access to and use of the 10jili website and all related services, including games, account features, payment processing, and customer support.

By registering an account, logging in, or placing any bet on the 10jili platform, you acknowledge that you have read these Terms in their entirety and agree to be bound by them. You also agree to the 10jili Privacy Policy, which is incorporated by reference into these Terms.

These Terms are effective as of the date shown in the "Last Updated" notice at the top of this page. Continued use of the platform after any update constitutes acceptance of the revised Terms.

2 Eligibility

To create and use a 10jili account, you must meet all of the following requirements:

• You must be at least 21 years of age.
• You must be physically located in the Philippines at the time of use.
• You must be accessing the platform as an individual, not on behalf of a business or third party.
• You must not be subject to any self-exclusion or restriction that would prohibit your use of an online gaming platform.
• Your use of 10jili must not violate any applicable local laws or regulations where you are located.

10jili reserves the right to request proof of age and identity at any point. Accounts found to be used by individuals under 21 years of age will be suspended immediately and any associated funds may be forfeited in accordance with applicable rules.

3 Account Registration

Each player may hold only one account on 10jili. Creating duplicate or multiple accounts — whether under the same name, email address, device, or payment method — is prohibited and may result in the suspension of all related accounts.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact number, and any other details requested during the registration or verification process.

10jili may require identity verification (KYC) before processing withdrawals or activating certain account features. You may be asked to submit a valid government-issued ID, proof of address, or other supporting documents. Failure to complete verification when requested may result in account restrictions.

• Provide truthful information during registration and KYC.
• Keep your account details current — update your profile if your contact information changes.
• Do not register on behalf of another person or use another person's identity.
• Accounts registered with false information are subject to immediate termination.

4 Account Security

You are solely responsible for maintaining the confidentiality of your 10jili username and password. Do not share your login credentials with anyone, including family members or friends.

10jili uses SSL encryption across all sessions and supports OTP-based authentication to help protect your account. However, security ultimately depends on you keeping your credentials private and your devices secure.

• Use a strong, unique password for your 10jili account.
• Never log in using a shared or public device without logging out fully afterward.
• If you suspect unauthorised access to your account, contact 10jili support immediately.
• 10jili will never ask for your password through chat, email, or any other channel.

10jili is not liable for losses resulting from unauthorised access caused by your failure to protect your login credentials.

5 Deposits & Payments

All deposits and transactions on the 10jili platform are conducted in Philippine Peso (PHP). We do not accept foreign currencies, and no currency conversion takes place on the player's end.

Supported deposit channels include Philippine bank transfers (via InstaPay or PESONet), GCash, Maya, and other local online banking methods available to Philippine account holders. The availability of specific channels may vary over time.

• Only deposit from payment accounts that are registered in your own name.
• 10jili does not accept deposits made using credit cards or cryptocurrency.
• Minimum and maximum deposit amounts may apply per channel and are shown during the deposit process.
• Deposits are generally credited to your 10jili account promptly, but processing times may vary depending on your bank or e-wallet provider.

If a deposit is not reflected in your account within a reasonable time, contact support with your transaction reference number for assistance.

6 Withdrawals

Withdrawals from your 10jili account are processed to the same payment method used for your most recent deposit, or to a verified account in your name. Withdrawals to third-party accounts are not permitted.

Before your first withdrawal can be processed, your account identity verification (KYC) must be completed. This includes providing a valid government-issued ID and confirming your registered payment details.

• Withdrawal requests are subject to review and may take time to process depending on the channel and verification status of your account.
• Funds connected to active bonus wagering requirements may not be withdrawable until those requirements are met.
• 10jili reserves the right to request additional documentation before releasing a withdrawal if required for security or compliance purposes.
• Winnings resulting from technical errors, miscalculations, or exploits are not considered valid and may be voided.

For more information on how withdrawals work, visit the Withdrawal page.

7 Gameplay Rules

All games available on 10jili — including slots, live casino tables, fish shooting games, eBingo, and other formats — are subject to individual game rules in addition to these general Terms.

Game outcomes are determined by certified random number generation (RNG) or, in the case of live dealer games, by actual physical events conducted in real time. 10jili does not manipulate game results in favour of or against any individual player.

• Bets placed and confirmed are final and cannot be reversed.
• If a game round is interrupted due to a technical issue, the round may be voided and stakes returned, or completed based on the recorded game state at the time of interruption — at 10jili's discretion.
• Playing with multiple accounts to gain unfair advantages in any game is prohibited.
• Any form of automated play, scripting, or bot use is strictly forbidden.

10jili reserves the right to void bets, withhold winnings, or suspend accounts where gameplay irregularities or rule violations are detected.

8 Bonuses & Promotions

10jili may offer bonuses, cashback, free credits, or other promotional incentives from time to time. Each promotion is subject to its own specific terms, which will be communicated at the time the offer is made.

General rules that apply to all promotions on 10jili unless otherwise stated:

• Bonuses are available to one account per player, per household, per device, and per IP address.
• Bonus funds may be subject to wagering requirements before they can be converted to withdrawable cash. The applicable requirements will be stated in the promotion details.
• 10jili does not guarantee any specific bonus amounts, percentages, or durations. Promotions may be modified or withdrawn at any time.
• Attempting to abuse promotional offers — including through multi-accounting, arbitrage, or coordinated play — will result in forfeiture of bonus funds and possible account suspension.
• 10jili reserves the right to exclude specific players from individual promotions at its discretion.

9 Prohibited Conduct

The following actions are strictly prohibited on the 10jili platform. Engaging in any of the below may result in immediate account suspension, forfeiture of funds, and further action as appropriate:

• Registering more than one account.
• Providing false, misleading, or third-party identity information.
• Using automated tools, bots, or scripts to interact with the platform.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Engaging in money laundering, fraud, or any activity that violates applicable Philippine laws.
• Colluding with other players to manipulate game outcomes.
• Harassing, threatening, or abusing other players or 10jili staff.
• Using the platform for any commercial purpose without prior written authorisation from 10jili.

10jili cooperates with relevant authorities where required by law. Any suspicious activity may be reported to the appropriate bodies.

10 Responsible Gaming

10jili is committed to promoting a safe and responsible gaming environment. Online gaming should be an enjoyable activity — not a source of financial stress or personal harm.

We provide players with the following self-management tools:

• Deposit limits — set a cap on how much you deposit over a set time period.
• Session reminders — receive prompts about how long you have been playing.
• Self-exclusion — temporarily or permanently restrict your own access to the platform.

If you feel that your gaming behaviour is becoming difficult to control, we encourage you to use these tools and to seek support. Visit the Responsible Gaming page for more resources.

11 Privacy

10jili collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection, storage, and use of your data as described in that policy.

We do not sell your personal information to third parties. Data shared with payment processors or identity verification services is limited to what is necessary to complete those processes.

12 Limitation of Liability

10jili provides the platform on an "as is" and "as available" basis. While we work to maintain uptime and reliability, we do not guarantee uninterrupted access to the platform at all times.

• 10jili is not liable for losses caused by internet outages, device failures, or service interruptions outside our control.
• We are not responsible for any indirect, incidental, or consequential losses arising from your use of the platform.
• Our total liability to any player for any claim arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim.

Nothing in these Terms limits liability for fraud, willful misconduct, or any matter that cannot be excluded under applicable Philippine law.

13 Amendments

10jili may update these Terms at any time. When we do, the revised version will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify players through in-platform messages or registered email addresses.

Your continued use of the platform after any update constitutes your acceptance of the revised Terms. If you disagree with any change, you should stop using the platform and contact support to discuss your account.

14 Contact

If you have any questions about these Terms and Conditions, or need assistance with your 10jili account, you can reach our support team through the following channel:

• Email: [email protected]

Our support team is familiar with the Philippine context and can assist with account, payment, gameplay, and general enquiries. For questions specifically about responsible gaming tools, visit the Responsible Gaming page.